Refund Policy

Our order process is conducted by our online reseller Tebex Limited (tebex.io). Tebex is the merchant of record for all our orders, handles payment, tax and receipts, and processes refunds.

If you’re not happy with a purchase you can ask for a full refund within 14 days of paying, whether it was a cape or a Native+ payment. You don’t need to give a reason.

After 14 days we review requests case by case, for example if something didn’t work as described or you were charged by mistake.

• contact us through the Support page or our Discord server with the email you paid with and your transaction ID (it’s on your Tebex receipt), and we’ll issue the refund;
• or contact Tebex’s payment support using the details in your receipt email.

Refunds go back to the original payment method. Your bank may take 5–10 business days to show it.

A refunded cape leaves your Native locker. If you were wearing it, it’s taken off.

A refunded Native+ payment ends the membership: capes and cosmetics you got through Native+ leave your locker and the Native+ badge is removed.

You can cancel Native+ at any time from your account page (Manage billing), which opens the Tebex payment portal. Cancelling stops future renewals; you keep Native+ until the end of the period you already paid for.

Please contact us before opening a chargeback. We’ll sort it out faster that way. Accounts with fraudulent chargebacks may lose the related purchases.

This policy doesn’t limit any rights you have under the consumer laws of the country you live in.